Refund policy

RETURN AND REFUND POLICY

At NASTIAGLOW, we want you to be satisfied with your purchase.

We offer a 30-day return period. This means you may request a return within 30 days after receiving your order.

For orders containing multiple items that are delivered separately, the applicable return period may begin when the last item in the order is delivered, depending on the return rules applicable to your market.

RETURN ELIGIBILITY

For returns under our standard return policy, products should be returned in the same condition in which they were received, unused or unworn where applicable, with original tags and original packaging.

Proof of purchase or your order information may be required.

Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country.

HOW TO REQUEST A RETURN

To request a return, please contact us at:

supportnastiaglow@gmail.com

If your return is accepted, we will provide instructions explaining how and where to return your item.

Please do not send any product back before receiving return instructions from NASTIAGLOW. Items returned without first requesting a return may not be accepted.

CANCELLATIONS

Eligible customers may request cancellation of an order until the applicable item has been fulfilled.

Once an item has already been fulfilled or shipped, cancellation might no longer be possible. If the item is eligible for return, you may request a return after delivery.

For customers in the European Union, applicable statutory withdrawal rights remain unaffected.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as possible at:

supportnastiaglow@gmail.com

We will review the issue and provide an appropriate solution.

Where required by applicable consumer law, customers will not be responsible for return shipping costs relating to defective, damaged, or incorrect products.

RETURN SHIPPING

Return shipping is handled according to the return rules applicable to your market.

Where free return shipping applies under the return rules for your order, NASTIAGLOW will provide the applicable return instructions.

For European Union customers covered by our current EU return rules, eligible returns receive free return shipping.

Any return must follow the instructions provided by NASTIAGLOW before the product is sent.

EXCEPTIONS AND NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return where permitted by applicable law.

Examples may include:

- Perishable goods.
- Custom-made or personalized products.
- Hazardous materials, flammable liquids, or gases.
- Sealed goods that are not suitable for return for health or hygiene reasons after the seal has been broken.

Beauty or personal-care products are not automatically excluded from returns simply because they are beauty products.

However, where a product is sealed for health or hygiene reasons, the right to return that product may be restricted after the seal has been broken when permitted by applicable law.

Please contact us at supportnastiaglow@gmail.com if you are unsure whether your product is eligible for return.

Mandatory consumer rights remain unaffected.

SALE ITEMS

Products purchased during a promotion or sale are not automatically excluded from statutory consumer rights.

If a specific product is clearly marked as final sale and applicable law permits it to be excluded from our voluntary return policy, this will be communicated before purchase.

This does not remove any mandatory rights available to you under applicable consumer law.

EXCHANGES

If you would like a different product, size, color, or variation, please contact us.

In many cases, the fastest method is to return the eligible item and place a separate order for the replacement product after your return has been accepted.

EUROPEAN UNION CUSTOMERS — RIGHT OF WITHDRAWAL

Consumers in the European Union generally have a statutory right to withdraw from many online purchases within 14 days without providing a reason.

NASTIAGLOW currently provides eligible customers in our European Union market with a more generous 30-day return period.

For orders containing multiple products delivered separately, the applicable withdrawal period is measured from delivery of the last item in the order.

Customers may inspect products only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

The customer may be responsible for diminished value resulting from handling beyond what is reasonably necessary, where permitted by applicable law.

Certain legal exceptions to the right of withdrawal may apply, including certain sealed products that are not suitable for return for health or hygiene reasons after being unsealed.

NASTIAGLOW's voluntary return policy does not reduce or replace your statutory EU consumer rights.

EU REFUNDS

For a valid exercise of the EU statutory right of withdrawal, reimbursement will be processed within the period required by applicable law.

We may withhold reimbursement until we receive the returned goods or until you provide evidence that the goods have been sent back, where permitted by law.

Where required by EU law, the standard delivery charges originally paid for the order will also be reimbursed.

Any additional amount paid because you selected a delivery method more expensive than our standard delivery method might not be refundable.

GENERAL REFUNDS

After receiving and reviewing your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

After we issue a refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If you believe there is a problem with your refund, please contact us at:

supportnastiaglow@gmail.com

CONTACT

For any questions regarding returns, cancellations, damaged products, exchanges, or refunds, contact NASTIAGLOW at:

supportnastiaglow@gmail.com