Shipping policy

Shipping Policy

At NASTIAGLOW, we aim to provide a clear and reliable shipping experience for our customers. Please review the information below before placing your order.

Shipping destinations and cost

We offer free standard shipping on eligible orders to the destinations listed below. Shipping eligibility depends on the products in your cart and your delivery address. Available shipping options and charges are shown at checkout before payment. We do not offer worldwide shipping.

Our current shipping zones cover Israel and the following international destinations: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, Cyprus, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, and Slovenia.

Order processing

Orders are processed before shipment. Processing times may vary depending on product availability, order volume, and other circumstances. Once an order has been processed or shipped, we may not be able to modify or cancel it.

Transit and delivery estimates

The estimated standard shipping transit range configured in our store is 7–15 business days after the carrier collects the shipment. This is a transit estimate, not a calendar-day estimate or a guaranteed total delivery time from the date you place your order. Order processing before dispatch is additional and is not included in this transit range.

Delivery times are estimates only and are not guaranteed. Transit times can vary by supplier and destination. Order processing time before dispatch, customs procedures, carrier delays, and other circumstances outside our control can extend the total time to arrival.

Order tracking

Where tracking is available, tracking information will be provided after the order has been shipped. Tracking information may take some time to update after shipment.

International orders

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country. Where permitted by applicable law, any such charges are the responsibility of the customer.

Shipping address

Customers are responsible for providing complete and accurate shipping information when placing an order. If you notice an error in your shipping information, please contact us as soon as possible at supportnastiaglow@gmail.com. We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

Delayed, lost, or damaged orders

If your order is significantly delayed, lost, or arrives damaged, please contact us at supportnastiaglow@gmail.com. We will review the issue and assist you in accordance with our policies and applicable consumer protection laws.